Managed Services
The rapid pace at which technology and business is now evolving means that the margins between success and failure are narrower than ever. This means that enterprises simply cannot afford to be distracted by non-core issues and must remain intently focused on their core business. Only by retaining a laser-sharp -focus can they ensure they are able to provide the kind of next-level service demanded by their customers. Of course, the question of what to do about their non-core business remains, and this, of course, is where Managed Services comes into the picture.
Altron offers you:
Managed Printing Solutions: Since printing remains an important, yet non-core function, our Managed Print Solutions (MPS) offer centralised management of all print devices – encompassing printers, copiers and multifunction printers from multiple manufacturers. MPS is all about using your network print resources more efficiently and effectively, reducing operating costs, increasing employee productivity and ensuring that your print costs remain predictable. Through our OSG business unit we can help boost document security, control costs and meet your sustainability initiatives. And for those businesses that require production-level printing, Altron’s PSG unit offers a full range of award-winning production printing devices, feeding and finishing options and related software solutions.
End User Computing: End user computing remains a necessity, even as companies move away from managing this complex service for themselves. To enable you to achieve measurable improvements in service levels and reduced total cost of ownership, we offer a full end-to-end solution – including devices, operating systems, storage and backup, asset management, remote and on-site support and a thorough service level agreement (SLA).
Voice Hosted Solution: We offer an effective hosted voice solution that enables enterprises access to a feature-rich and flexible telephony service that can scale to hundreds of thousands of users. Our solution provides cost effective and flexible integrated end-user and telephone management, along with a wide range of telephony features.
Two-way radio: We were the first company to deploy the two-way radio network in South Africa. In emergency situations such as natural disasters the normal telephone service may be disrupted, and two-radios play an essential role for medical and other response services.
Self-checkout solutions: In both the financial and retail sectors, via intelligent automated teller machines and self-service checkout shopping counters, as Altron we are bringing the convenience of self-service solutions to as many industries as possible.
Learning Enabling Technologies: We make use of the latest enabling technologies and infrastructure configurations in both the BPO and the learning environment, to ensure that your workforce is fully and consistently trained. The particular technologies employed for such training include cloud-based platforms, Voice over IP, e-mail, Web chat, SMS text and social media. Our solutions allow your organisation to monitor employee-customer interactions and accurately measure costs.
Skills development solutions: Through our outcomes-based skills development programmes we assist unemployed youth to be ready for the world of work. A key part of this approach lies in ensuring that the skills development needs of the youth are aligned with the business needs of our customers.