Customer engagement is a critical part of the overall customer experience, and Microsoft Dynamics 365 for Customer Engagement is a platform that will enable you to engage effectively with your customers in several ways. Not only will it assist you in managing customer journeys, thanks to its marketing capabilities, it will enable relationship selling through integration to applications like LinkedIn, as well as built in sales processes, help improve sales engagements by providing insights and artificial intelligence (AI) models for lead scoring, enhance sales productivity, create an omni-channel customer service platform via portals, apps and chatbots for marketing and case management and enhance engagement with customers in the field via selling and service capabilities.
Microsoft Dynamics 365 for Customer Engagement
We are recognised as leaders in the implementation of Microsoft Dynamics 365 for Customer Engagement and will tailor the platform to your specific requirements, as well as bringing pre-built capabilities that further enhance your customer engagement experience.
Among the capabilities we offer are enhanced field sales and service with call sheets, call planning and customer engagement portals; insurance management with enabled customer and broker contact and management in both traditional and healthcare insurance; and vendor and stakeholder management. The latter enables your customers to manage their vendor engagement, as well as creating a platform for stakeholders to engage with the business.