In the modern world, an increasing number of customers seek the option to do it themselves, rather than having to contact someone else to assist them with whatever they are doing. Therefore, self-service has become an important consideration when engaging with customers, as well as when empowering employees.
Self-service enriches, automates and optimises key processes in a business, and we use the Microsoft platform to enhance all types of self service through employee and customer portals, enabled by Office 365 and Dynamics 365, chatbots and question and answer bots, enabled by Dynamics 365 and Microsoft Azure, simple customer and employee facing apps using Microsoft Power Apps and Flow, and self-service reporting and dashboarding using Microsoft Power BI.