Business Process Outsourcing (BPO) involves relocating business processes that a company usually performs in-house to a third-party service provider, to carry out the services on behalf of the company. As companies worldwide respond to increasing cost and efficiency pressures and the need to deliver meaningful, sustained, positive customer experiences, Contact Centres are favoured for business process outsourcing.

We have over 20 years’ experience in people and business development and we’re able to boast a wide range of top-tier South African brands as our clients, such as Vodacom, MTN, FNB, Multichoice, Huawei, Roadcover, Edcon, Hollard, Liquid Neotel, to name but a few.

We have the people, expertise and technology solutions to ensure superior service, whether it is in sales, customer service, accounts or support.  With a combined Contact Centre capacity of over 3000 agent positions, we can give our customers the flexibility to enjoy the resources they require, when they require them.

This also means that we provide jobs and on-site training to thousands of South Africans. School leavers are absorbed into the workplace rather than sitting at home unemployed.

We ensure that people are sufficiently upskilled and can deliver excellence which, in turn, speaks to sustainability. We want people to have solid skills that grow and develop our formal business sector.

Our Contact Centre Services:

DIRECT SALES

• Inbound sales and response handling
• Outbound Telesales & Telemarketing
• Up-sell and Cross-sell initiatives
• Lead generation and appointment booking

CUSTOMER SERVICE

• Help Desk
• Enquiry Desk
• Competition Lines
• Data Cleaning
• Account Queries
• Complaint Management and Resolution Management

CUSTOMER CARE

• Proactive customer contact
• Courtesy Calls
• Welcome Calls
• Satisfaction Surveys
• Market Research
• VIP Customer Programmes