Business Process Outsourcing (BPO) involves relocating business processes that a company usually performs in-house to a third-party service provider, to carry out the services on behalf of the company. As companies worldwide respond to increasing cost and efficiency pressures and the need to deliver meaningful, sustained, positive customer experiences, Contact Centres are favoured for business process outsourcing.
We have over 20 years’ experience in people and business development and we’re able to boast a wide range of top-tier South African brands as our clients, such as Vodacom, MTN, FNB, Multichoice, Huawei, Roadcover, Edcon, Hollard, Liquid Neotel, to name but a few.