The first benchmark of employee technology experience in South African financial services. Where does your sector stand?

The Altron Digital Business FSI Employee Technology Experience Annual Benchmark Report is South Africa’s first benchmark of its kind that details how technology shapes employee experience, customer outcomes, and business performance across banking and insurance. New primary research across major South African institutions. Launching July 2026. Register now to be the first to read it.

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We’ll send the report directly to your inbox on launch day. Unsubscribe at any time.

About the Benchmark Report

Most FSI leaders know that technology affects how their people work. The Altron Digital Business FSI Employee Technology Experience Annual Benchmark Report goes further: it measures exactly how, and what it costs when it falls short.

Built on primary research across major South African financial institutions, the 2026 Benchmark Report is the first study of its kind in South Africa to link technology experience directly to employee advocacy, customer outcomes, and the real cost of disruption.

What’s inside

The Benchmark Report examines the technology factors that shape outcomes across the areas FSI leaders care most about.

  • A framework for understanding which technology investments protect performance and which ones actively build it.
  • SA FSI-specific benchmarks so you can see where your institution stands against its peers.
  • The cost of technology disruption, quantified for your board.

Be first to read South Africa’s inaugural FSI Employee Technology Experience Benchmark Report.

Register below and we’ll send it to your inbox on launch day.

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