At the Mall of Africa and across 40+ locations in South Africa, Vision Works and Hearing Works have created an innovative store-in-store model where Hearing Works operates inside Vision Works branches. This creates a one-stop destination for essential eye and hearing care, serving diverse communities across all income levels. However, their biggest challenge was serving customers who desperately needed glasses, hearing aids, and other essential devices but couldn't afford upfront payments. Traditional retail models meant turning away those who needed care most, ultimately impacting their mission to make healthcare accessible to all South Africans.
Transforming lives through accessible healthcare technology
Dr. Mothemela shares a touching example: "There was a child that came through, the mom was working, but she couldn't afford hearing aids overall... So we had to arrange payment through debit orders with Altron to ensure that the child gets the hearing aids. And as we speak, the child has got hearing aids and the mom is paying monthly affordable instalments."
Since implementing Altron FinTech's solutions, they've seen a great improvement in so far as collections is concerned whilst achieving their mission to enable South Africans access to quality hearing aids and spectacles.