Managing a business across borders and over vast distances resulted in challenges with scheduling staff. They needed to match the exact shifts they were required to work while paying their staff for the hours worked according to those schedules, particularly for their cashiers. The business relied on a manual scheduling system, clocking and payment processes resulting in payroll and productivity inefficiencies, and poor resource allocation during peak or off-peak hours. This ultimately impacted their customer satisfaction metrics and they had an extremely high payroll.