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Get to know your customers and drive sales with CRM innovation

Sales become simpler when you know what a customer wants. And the secret to that is knowing your customer - our Microsoft Dynamics 365 Customer Relationship Management tool can give you that information.



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Build personalised, innovative and rewarding

buyer journeys

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Remove barriers to purchasing
Remove barriers to purchasing
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Unify data across your organisation to provide a full view of each customer and what they need from you.
Accurately forecast sales
Accurately forecast sales
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Advanced AI and business information tools support sales predictions, recommend actions, and provide product coaching.
Improve lead quality
Improve lead quality
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With automated customer lifecycle management, you can effortlessly prioritise engagements and improve your customers’ buying experience.
Make informed decisions-1
Make informed decisions
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Microsoft Power BI and advanced AI integration enable workflow collaboration, administrative task automation and increased customer engagement.
Create business applications
Create business applications
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Whatever your unique business process requirements are, use Power Platform to build and extend tailored business applications.

Why Altron for 

Microsoft Dynamics 365 CRM

Automate reperitive tasks
Automate repetitive tasks
Free up your sales staff using Microsoft Dynamics 365 Sales, which can draft email replies and summarise meetings using next-generation AI.
Optimise leads
Optimise leads
Microsoft Dynamics 365 Sales provides automatic lead and opportunity summaries and automatically retrieves and shares information relevant to the sales step.
Seament your customers
Segment your customers
Using plain English, your marketing or sales teams can run AI-driven data interrogations to generate audience segments and refine customer information.
Detailed sustainablity reporting
Detailed sustainability reporting
Transform your business by identifying opportunities to replace your tools, systems, and activities with more efficient options. Doing so will minimise the environmental impact and enhance value chain accountability.
Al-powered marketing
AI-powered marketing
Microsoft Dynamics 365 Customer Insights can quickly create templates or unique collateral for social media posts, customer engagement emails and advertising material.
Microsoft copilot for everyond
Microsoft Copilot for everyone
Improve your marketing and sales teams’ productivity and innovate confidently using advanced AI support across all Microsoft 365 products.
Focus on the best leads
Focus on the best leads
Improve sales by prioritising viable leads with AI-powered engagement support. Each customer engagement is also rated, giving your sales team the time and insights they need to sell better.
Detailed management reports
Detailed management reports
Create custom dashboards to track any sale element, accurately review forecasting, and scale best practices with automated notifications when something needs your attention.
Share sales tactics
Share sales tactics
Information can be shared across teams, enabling managers and sales leads to direct best practices based on what leads to successful sales. Team leaders can also create seller journeys and customer surveys.
Says one centr
Improve sales focus
Microsoft Dynamics 365 Customer Insights provides lead and opportunity summaries and updates and suggests the next steps.
Forecast sales
Forecast sales
In-app and Microsoft Power BI visualisations provide predicted sales performance for each team member. You’ll also get insights into your top performers’ behaviour, which can be shared company-wide.
Personalised customer engagement
Stay customer-centric
Access to customer data and people is faster and easier, while intuitive AI generates actionable insights to keep your sales team focused.

Latest thinking

Customising ERP transformation to keep what matters most

The Perishable Products Export Control Board’s reliance on legacy systems was underpinned by an entrenched way of working, supported and preserved by the customised deployment of Microsoft Dynamics 365.

Collin Govender, Group Chief Operating Officer, Talks About Leadership and the Role of Technology in Modern Organisations

Read more

Altron's relentless focus on executing a purpose-driven strategy delivers strong growth in profitability from core operations

Read more

Altron Group uses AWS Data Lake to better understand customer success and operational efficiencies

Read more

Customers who trust our expertise

 

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vodacom@1x
toyota
Capitec Bank
Putco (1)
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Massmart
mediclinic

Customers who trust our expertise

 

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Customer Success Stories

Massmart

Reducing IT escalations by more than 50%

We created the Massmart Tech Booth to support and help them provide employees with more efficient IT support. Offering immediate walk-in support, the Tech Booth handles nearly 1 500 queries each month. 

Learn more
Putco Case Study

Accidents and claims lowered by 70% 

Following a large accident that claimed many lives, Putco started using our Netstar Fleet Management System to monitor bus safety and use. Our system has helped Putco drastically reduce accidents and claims recorded against them.

Learn more
Hungry Lion

Simplified workforce management across borders

We partnered with Hungry Lion to implement and integrate a workforce management solution and a data analysis system to improve profitability for their host of stores both locally and in neighbouring countries.

Learn more
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Placing the customer at the centre 

A great customer experience is an important business consideration, which is why Vodacom relies on us. From administering the 9.3 million commands subscribers generate daily to providing personalised offers, we help Vodacom deliver exceptional service to 130 million customers.

Let us help you get the most of your Microsoft Dynamics 365 CRM.

Latest Stories

Podcast

Collin Govender, Group Chief Operating Officer, Talks About Leadership and the Role of Technology in Modern Organisations

Learn more learn more

Press Release

Altron's relentless focus on executing a purpose-driven strategy delivers strong growth in profitability from core operations

Learn more learn more

Case Study

Altron Group uses AWS Data Lake to better understand customer success and operational efficiencies

Learn more learn more