Customer Success Stories

Altron Document Solutions | DigitalExpress

Gavin Sam | DEX Sales Director

DigitalExpress opened their doors 20 years ago with Altron Document Solutions and Xerox production printing equipment as a partner from day one. We spoke to Gavin Sam, Sales Director, to ask him about the bold choice DEX, as a startup made and what made them bet on the partnership right from the beginning.

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About DigitalExpress

Digital Express is a full-service provider of printedbranding materials for the widest array of usages from flyers to shop signage, textileprinting, event materials, promotional items, retail displays and digitalsignage.

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The business challenge and solution

The oncology market faces challenges in managing the complex and fragmented nature of cancer care. Oncology patients are already overwhelmed, and experience added stress due to the extensive processes required for treatment, funding, and medication management.

The absence of a unified solution further complicates care coordination, making it difficult to streamline treatment plans, medication access, and authorisations, ultimately affecting the overall patient experience.

“What drives this business is passion. We are passionate about what we do, passionate about our clients and passionate about our people and we are very familiar…… its like a family with the Altron guys.”

Gavin Sam | Sales Director, Digital Express Gavin Sam

The impact

In a fast moving, customer focused business, service responsiveness and reliability are prized above anything else. When choosing a partner for their unrivaled equipment but their engineers only get to your on“best endeavors”, or their account managers only talk to you when its time to sell you something new, this is not a relationship of reliability and responsiveness. It’s a one-way street that becomes a challenge to your growth and expansion.

Instead in choosing Altron DocumentSolutions, Digital Express found a company with like-minded values, of customer first as second nature, a company who trusts its employees to deliver a service that feels like a partnership. Where reliability is a function not of service level agreements but of relationships and a deep understanding of what is needed to support an individual valued client. Where the quality of output of the equipment becomes something that Digital Express can sell to its customers, growing and expanding with them safe in the knowledge that they can deliver on their promises, because their partner is right behind them. That’s what 20 years of doing business together makes.

If you feel its time to become a valued client instead of just another customer, then get in contact with Altron Document Solutions to tell us about your challenges and we’ll listen and learn and tell you how we can help and build a relationship that will stand the test of time.

Altron Document Solutions | DigitalExpress

Gavin Sam | DEX Sales Director

About DigitalExpress

The business challenge and solution

The impact

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