Customer Success Stories

Netstar | Hertz

28 May, 2025

Julian Visagie | CEO - Hertz South Africa

“We really needed to partner with a technology company. We know that technology changes very quickly and we need to stay abreast. We felt that Netstar was in a growing phase, and they had some new innovation that was to follow. We are getting the benefits of it now.”

About Hertz

Hertz Rent A Car, an international franchisee of the global Hertz Corporation, has been a stalwart in the southern African vehicle rental sector since 1950. Operating under CFAO Motors, a major vehicle dealer group with over 80 dealerships, Hertz is renowned for its reliability and extensive service range. It boasts over 42 branches in South Africa's major hubs and strategic locations in Namibia and Botswana, including key airports. As a Level 3 BBBEE contributor, Hertz excels in serving corporate, government, and leisure markets, with 9500+ vehicles on the road.

Watch their #epicdata story

Hertz had the data

but they needed to structure it in a way that

allows the team to gain insights effortlessly.

The business challenge

Operating a vast fleet of 9,500 vehicles, Hertz Rent A Car faced the critical need to enhance its fleet management and vehicle recovery capabilities. Despite the availability of various recovery products offering fleet data, Hertz required a simple dashboard solution that kept pace with rapid technological advancements. They needed a partner that could provide innovative technology, comprehensive fleet data access, and reliable vehicle recovery. Hertz sought to improve operational efficiency, ensure the health and functionality of their tracking units, and streamline processes within their depots.

"It's much more than just installing a tracking device. It's about fleet management and looking after your assets. Value adds like the health-check report which places non-responsive vehicles on a user-friendly dashboard have been a game-changer in terms of operations. ."

Julian Visagie | CEO – Hertz South Africa

The solution

Hertz addressed its fleet management and vehicle recovery challenges by implementing the Netstar ProFleet Manager, supported by the skills of the Netstar Global Fleet Bureau. This comprehensive solution provided Hertz with advanced fleet management, risk mitigation, and compliance management across all vehicles. The team worked closely with the Global Fleet Bureau to develop a user-friendly dashboard that speaks to their unique needs and can be operated efficiently from both desktop and mobile. These bespoke solutions were tailored to meet critical fleet requirements in a simple, efficient way.

Enjoy comprehensive fleet management, risk mitigation and compliance management of all your vehicles.

NETSTAR's Global Fleet Bureau can boost operational efficiency, facilitate cost savings, ensure improved safety, assist with fleet optimisation and more.

The benefits

By integrating Netstar's suite of Fleet Management applications and leveraging the support of the Global Fleet Bureau, Hertz significantly improved their customer service and overall company performance, as a result of enhanced fleet management capabilities that ensure efficient operations and increased customer safety. The solution ensured the safety and security of both its customers and fleet vehicles through continuous monitoring and advanced tracking capabilities. Additionally, it optimised in-depot fleet operations, leading to a significant improvement in return on investment through better resource allocation and reduced downtime.

"Netstar monitors over 2 million connected devices, analyses over 181 billion data points and downloads over 170k hours of video per month and currently tracks over 100 million km per day, which is set to increase significantly due to the scale and capabilities of Global Fleet Bureau, vastly improving our service levels and incident response times for fleet clients."

Grant Fraser | Group Managing Director – Netstar.