Customer Success Stories

Altron Document Solutions | Hot ink

Lisa Saville and Nic Johnson | Founder, Hot Ink

"We’ve been using Xerox technology since 1997….. and over the years there have been many times they’ve gone out of their way to help us,…. And its reassuring to know that our supplier can do that for us."

About DigitalExpress

From the front room of a Sea Point home in 1997, to a thriving print shop on Long Street in Cape Town, Hot Ink has evolved from a humble two -man print shop, to a leading creative print innovator. They say that time flies when you are having fun, and the digital print world has always moved rapidly. In the race to stay ahead, we have kept our running shoes on and evolved with it by being early adopters of new technology enabling us to deliver top tier results with a healthy dose of creative joy.

Watch their #EpicTech story

The business challenge and solution

Hot Ink started with a quality and innovative ethos that challenged what was available in the market place at the time and has consistently sought to offer something above the standard experience to this day. A service that starts with concept and how to give the customer the best realization of their ideal product or printed item.

To deliver this, and to remain a highly creative challenger business, you need a partner who combines the best technology coupled with a “never say - can’t be done”attitude to customer support and service. No small feat!

“Our focus was always on whatever we did it was going to be about the quality and still is. With the ADS staff we’ve known them so long it’s almost like they are our friends and no longer just a supplier.”

Lisa Saville and Nic Johnson | Founders, Hot Ink

The impact

In seeking a product that can offer the best digital printing, now with metallics, and clear overlays, it requires a provider that can help build skills to design the files with enhancements in mind coupled with service and support that allows for running on the broadest range of media possible. Altron Document Solutions is that provider, able to offer printing and finishing capability with an unparalleled level of support founded on an intimate understanding of the customer business.

Almost 30 years in partnership and still going strong. Hot Ink has remained the trusted provider of digital print output for the discerning customer with something special in mind for good reason and Altron Document Solutions is proud to playa small part in the success of this amazing business.

If you feel its time to become a valued client instead of just another customer, then get in contact with Altron Document Solutions to tell us about your challenges and we’ll listen and learn and tell you how we can help and build a relationship that will stand the test of time.