Altron Limited and its subsidiaries Netstar, Altron Nexus, Altron Arrow and Altron TMT (collectively, “ALTRON”, “us” and “we”) understand the importance of protecting your personal information and we value and respect it.
It applies to personal information that we collect from you physically or in a borderless digital environment during your interactions with us, whether online, including through our websites (including mobile sites), social media sites and mobile applications (collectively “Internet Services”) that link to this Privacy Statement, in writing or orally, or personal information that we may collect offline or receive from third parties.
ALTRON is subject to the Protection of Personal Information Act, No. 4 of 2013 (“POPIA”). “Personal information” is defined in POPIA as information relating to an identifiable, living, natural person and where it is applicable, an identifiable, existing juristic person, including but not limited to:
(a) information relating to the race, gender, sex, pregnancy, marital status, national, ethnic or social origin, colour, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language and birth of the person;
(b) information relating to the education or the medical, financial, criminal or employment history of the person;
(c) any identifying number, symbol, e-mail address, physical address, telephone number, location information, online identifier or other particular assignment to the person;
(d) the biometric information of the person;
(e) the personal opinions, views or preferences of the person;
(f) correspondence sent by the person that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence;
(g) the views or opinions of another individual about the person; and
(h) the name of the person if it appears with other personal information relating to the person or if the disclosure of the name itself would reveal information about the person.
Depending on how you interact with us, personal information we collect may include but without limitation:
We may also collect other information that does not personally identify you. Such other information includes browser and device information, website and application usage data, IP addresses, demographic information such as marketing preferences, geographic location, home language, and information collected through cookies and other technologies or information that has been anonymised or aggregated. If we link this information with your personal information, we will treat such linked information as personal information.
You can choose not to provide personal information to us when requested. However, if this is necessary to provide you with our solutions, products and services, access to our Internet Services, or to perform administrative functions, we may be unable to provide you with our solutions or services.
ALTRON may also where applicable, be subject to the General Data Protection Regulations 2016/679 of the European Union [‘EU’] (“GDPR”), which is the primary legislation dealing with the protection and regulation of personal information. If you are a natural person based in the EU, who wish to or have procured products or services offered by Altron and in the process you have provided us with personal information in order to process your enquiry and/or transaction or contract, we will supplement our obligations as set out herein with additional aspects of GDPR, where appropriate and applicable, some of which are referred to under Section 10.
ALTRON may also where applicable, be subject to the Data Protection Act 2018 (“DPA 2018”), and the UK General Data Protection Regulation (“UK GDPR”) of the United Kingdom [‘UK’] (“GDPR”), which is the primary legislation dealing with the protection and regulation of personal information for citizens of the UK. If you are a natural person based in the UK, who wish to or have procured products or services offered by Altron and in the process you have provided us with personal information in order to process your enquiry and/or transaction or contract, we will supplement our obligations as set out herein with additional aspects of the UK GDPR, where appropriate and applicable, some of which are referred to under Section 10.
We may collect your personal information from you in a variety of ways when you interact with us, including:
When we process your personal information in connection with the purposes set out in this Privacy Statement, we may rely on one or more of the following legal bases, depending on the purpose for which the processing activity is undertaken and the nature of our relationship with you:
We may use your personal information to:
We engage in these activities to manage our contractual relationship with you, to comply with our legal obligations, or for our legitimate business interests:
We engage in these activities with your consent or for our legitimate business interests:
As a data subject you have the right to have your personal information processed in accordance with the conditions for the lawful processing of personal information as referred to in Chapter 3 of POPIA, including the right—
All references to sections above are to sections in POPIA.
We may share your personal information for the purposes set out in this Privacy Statement (as applicable):
Any third parties with whom we share personal information are contractually required to implement appropriate data protection and security measures to protect personal information and are not permitted to use personal information for any purpose other than the purpose for which they are provided with or given access to personal information.
ALTRON is committed to protecting your personal information from accidental or unlawful destruction, damage, loss, alteration, unauthorised access or disclosure by using reasonable, appropriate, physical, administrative and technical safeguards and contractually requiring that third parties to whom we disclose your personal information do the same.
ALTRON may be required to fulfil its contractual obligations with you outside of South Africa and may transfer your personal information to countries where we do business or to international organisations in connection with the purposes identified above and in accordance with this Privacy Statement.
ALTRON adheres to applicable data protection laws in the EU and UK, which provide you with certain rights relating to your personal information (if you are an EU or UK citizen), subject to any legal exceptions. Your rights include:
You may lodge a complaint with the European Commission’s online complaint procedure (https://ec.europa.eu) or the United Kingdom’s Information Commissioner’s Office (https://ico.org.uk/) if you believe that your data protection rights relating to your personal information have been breached by ALTRON or that your personal information has been compromised in some way. You may contact us with requests, complaints or questions regarding these rights as set forth in the “How to contact us” section, below.
Similarly, individuals in countries outside of the EU may exercise their rights under any applicable data protection laws by contacting us in accordance with the “How to contact us” section, below.
These technologies collect information that your browser sends to our Internet Services including your browser type, information about your IP address (a unique identifier assigned to your computer or device which allows your PC or device to communicate over the Internet), together with the date, time and duration of your visit, the pages you view and the links you click.
Our Internet Services may also contain web beacons or similar technologies from third party analytics providers, through which they collect information about your activities across our Internet Services to help us compile aggregated statistics.
Our Internet Services may contain links to third party websites and applications. We are not responsible for and make no representations or warranties in relation to the privacy practices or content of any third-party websites and applications. Your use of such sites and applications is subject to the applicable third party privacy statement and is at your own risk.
We may send you unsolicited direct marketing e-communications about our solutions, products and services. You can choose whether you wish to receive marketing e-communications from ALTRON by email, SMS, post and phone. You may opt out of receiving marketing materials from us at any time and manage your communication preferences by:
If you opt out of receiving direct marketing related communications from us, we may still send you administrative messages as part of your ongoing use of our products, solutions and services, which you will be unable to opt out of.
We do not provide your personal information to unaffiliated third parties for direct marketing purposes or sell, rent, distribute or otherwise make personal information commercially available to any third party.
We will retain your personal information for as long as is necessary to fulfil the purpose for which it was collected unless a longer retention period is required to comply with legal obligations, resolve disputes, protect our assets, or enforce agreements. The criteria we use to determine retention periods include whether:
Altron has an Information Officer, and Deputy Information Officers have been appointed for each legal entity within the Altron group and divisions within Altron TMT.
If you have any complaints, requests or questions about how your personal information is handled by ALTRON, you have a privacy concern or you wish to make a request or a complaint relating to your personal information, please contact us.
You can reach us at:
|Company/ Division||Information Officer||Deputy Information Officer|
|Altron and Altron TMT||Lizaan Lewis|
|Altron Arrow||Charlene Thompsett|
|Altron Nexus||Dudu Lekubu|
|Altron Systems Integration||Dudu Lekubu|
|Altron Healthtech||Annelize de Bruyn|
|Altron Fintech||Gerhard Mentz|
You also have the right to lodge a complaint with the Information Regulator once POPIA comes into effect.
Last modified: 24 July 2023